term and conditions
TERMS OF SERVICE
These Terms of Service (“Agreement”) apply to the use of the website – www.meatington.com ("Website").
For the purposes of this Agreement, wherever the context so requires "you" or "User" shall mean any person including any natural or legal person who uses the website or buys any product of THLC using any computer system or other device including but not limited to any mobile device, handheld device and tablet and “THLC” or “we” shall mean The High Life Cuisine. Meatington and Grab a Green are brand names owned by THLC.
ACCEPTANCE
THLC encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing the use of the Website and / or the purchase of Products (defined below). This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with THLC for other products or services. In the event of any conflict between the terms of this Agreement and any other agreement executed with you, the terms of such other agreement shall prevail in relation to the subject matter thereof.
If you do not agree with this Agreement (including any policies or guidelines referred to herein), please immediately terminate your use of the Website.
ELIGIBILITY
You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms and conditions set forth in this Agreement.
THLC reserves the right to terminate your membership and/or refuse access to the Website, if you are below eighteen (18) years of age or otherwise incompetent to contract as per applicable law.
TERMS OF USE
We grant you a limited, non-exclusive, non-transferable, and revocable license to use our website, subject to the terms of this Agreement. You agree that you will not violate any laws in connection with your use of the Website or interfere with or try to disrupt the Website.
You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on the Website including the brand names – Meatington and Grab a Green (collectively, “Content”) are owned by THLC or its licensors. You are expressly prohibited from using any Content without the express written consent of THLC or its licensors. Except as otherwise stated in this Agreement, none of the Content may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of THLC, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the materials on the Website solely for your personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without THLC’s express written permission, 'mirror' any material contained on the Website or any other server. Any permission granted under this Agreement terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed Content.
You shall not host, display, upload, modify, publish, transmit, update or share any information on the Website that —
- belongs to another person and to which you do not have any right to;
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
- harms minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
- impersonates another person;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Website;
- threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
You agree not to collect information of other users from the Website or download or copy any information by means of unsolicited access so as to communicate directly with them or for any reason whatsoever.
ANY USE OF THE WEBSITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.
PRODUCTS, ORDERING AND PRICING
THLC is currently delivering orders of the products on the Website (“Products”) and providing various offers mentioned on the Website (“Offers”) only at select locations (“Operating Locations”). We will not be able to service orders at any place other than the Operating Locations. Any modification in the Operating Locations of THLC shall be mentioned on the Website.
All Products are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue Products without notice, even if you have already placed an order.
We cannot guarantee nor take responsibility for variations in pictorial representations for the Products. Descriptions of the Products are subject to change at any time without notice, at our sole discretion.
We shall not be liable to you or to any third-party for any modification in price, suspension or discontinuance of the Products.
The Website allows you to place order for Products in standard quantities and the price of each Product displayed on the Website is also calculated on the basis of standard quantity of the Product. However, due to the nature of the Product there may be a variance between the quantity ordered and the quantity supplied.
We will only charge you for the quantity of the Product that has been supplied to you. In case the quantity of the Product supplied to you is less than the quantity of Product ordered, any excess amounts paid by you shall be refunded to you. The mode of refund shall be as determined by THLC from time to time, such as, credit to Meatington and Grab a Green wallet, or by crediting any other mobile wallet that you may use.
In case the quantity of the Product supplied to you exceeds the quantity ordered by you, any additional amount due from you will be adjusted against your next order.
The Products sold on the Website are perishable goods.
Any offers available on the Website shall be, in addition to this Agreement, subject to the terms and conditions as may be listed on the Website in relation to such offers.
THLC has proprietary rights and trade secrets in the Products. You shall not copy, reproduce, resell or redistribute any Product manufactured and/or distributed by THLC.
DELIVERY, HANDLING CHARGES AND TAXES
THLC may charge such delivery and handling charges, as maybe determined by THLC from time to time along with the applicable taxes.
Although THLC strives to deliver the orders on time, there may be situations wherein the actual time taken for delivery of a Product shall vary from the delivery time mentioned at the time of ordering such Product. THLC shall keep you updated about any delays in delivering of Products.
CANCELLATION, RETURN, AND REFUND POLICY
Pre-paid orders cannot be cancelled. Cash On Delivery (COD) orders are cancelable only if they have NOT been shipped. If the COD order is cancelled after it has been shipped, the order will not be considered cancelled and will be deemed to be fulfilled, and that you shall be liable to accept the parcel and pay.
Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only before order accepted. However, subject to Buyer’s previous cancellation history, THLC reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer.
If Buyer cancels his/her Order after placing and accepted by Meatington and Grab a Green, THLC shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by THLC, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid.
Cancellation due to reasons not attributable to "THLC", that is, in the event you provide incorrect contact number, incorrect particulars, incorrect delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favor of THLC to place that Order against THLC or any Delivery Partner etc., on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the Order Value. You hereby authorize "THLC" to deduct or collect the amount payable as liquidated damages through such means as THLC may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order.
There may be cases where THLC is either unable to accept your order or cancels the order, due to reasons including without limitation, unavailability of the item(s) ordered, technical errors or any other reason attributable to THLC, Meatington and Grab a Green or any other Delivery Partner etc. In such cases, THLC shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund (in unavoidable condition) of the Order Value or any part thereof, the said amount will be reversed to you as per THLC guidelines.
No replacement / refund / or any other resolution will be provided without THLC’s permission
Any complaint, with respect to the Order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, you will be required to share the proof of the same before any resolution can be provided.
You shall not be entitled to a refund in case instructions placed along with the Order are not followed in the form and manner you had intended. Instructions are followed by Meatington and Grab a Green or any other Delivery Partner on a best-efforts basis.
All refunds shall be processed in the same manner or other manner (Wallet, Cash, UPI, Net Banking, etc.) depends on THLC suitability, unless refunds have been provided to you in the form of credits, refund amount will reflect in your account based on respective banks policies.
WEBSITE
Intellectual Property and Third-Party Links
THLC is the owner of the brand Meatington and Grab a Green and the Website and has the exclusive right, title and ownership of any and all intellectual property rights arising out of its brand and the Website.
THLC may occasionally post links to third party websites or other services on the Website. You agree that THLC is not responsible or liable for any loss or damage caused as a result of your use of any third-party services linked to from the Website.
In addition to making Products available, this Website also offers information, both directly and through third-party links, about nutritional and dietary supplements. Such information available on the Website is for general use and you may rely on it solely at your own risk. We will not be liable for any direct, indirect, consequential or other damages arising out of or connected with the use of this information. Further, for any third-party content displayed or accessed through the Website the sole responsibility for such content is of the person/entity who makes it available.
User Account
To access and use the Website, you may register with us by providing the required information. You are responsible for ensuring the accuracy of this information.
You are responsible for keeping your password secure. We cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. The billing information you provide us, including payment details, billing address and other payment information, is subject to the same accuracy requirements as the rest of your identifying information. Providing false or inaccurate information or using the Website to further fraud or any unlawful activity is grounds for immediate termination of this Agreement.
By posting, storing, or transmitting any content on the Website, you hereby grant THLC a perpetual, worldwide, non-exclusive, royalty-free, assignable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and assign such content in any form, in all media now known or hereinafter created, anywhere in the world. THLC does not have the ability to control the nature of the user-generated content offered through the Website. You are solely responsible for your interactions with other users of the Website and any content you post. THLC is not liable for any damage or harm resulting from any posts by or interactions between users. THLC reserves the right, but has no obligation, to monitor interactions between and among users of the Website and to remove any content THLC deems objectionable, at its sole discretion.
Reverse Engineering & Security
You agree not to undertake any of the following actions:
- Reverse engineer, or attempt to reverse engineer or disassemble any code or software from or on the Website;
- Violate the security of the Website through any unauthorized access, circumvention of encryption or other security tools, data mining or interference to any host, user or network; and
- Use the Website for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.
Customer Solicitation
Unless you notify us in writing, of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through different mediums for soliciting Products.
Opt Out Procedure
You may choose to opt out from receiving future marketing and solicitation communications by following the steps below.
- You may also choose to opt out, via sending your email address to: wecare@thlc.in
- You may send a written remove request to The High Life Cuisine, 223, Udyog Vihar, Phase 4, Gurgaon, Haryana - 122015
MEATINGTON AND GRAB A GREEN Loyalty Program
- You may open a Meatington and Grab a Green account upon successful registration and creation of a user account on the Website.
- THLC reserves the right to ask for certain information for the purpose of KYC (Know Your Customer) verification. You are responsible for supplying and ensuring the accuracy of any such information that may be solicited from you.
- You hereby authorize us to hold, receive and disburse funds from your Account in accordance with the payment instructions received from you.
- The amount loaded in your Account can only be used for the purchase of Products on the Website. It may be transferred to your bank account upon your instruction and in accordance with this Agreement.
- As long as THLC remits amounts in your Account to the specified savings account as instructed by you, THLC shall be exempted from any responsibilities pertaining to such amount. In addition, THLC does not take any responsibility as to the accuracy or effectiveness of the information that has been provided by the you pertaining to such account.
- You are not entitled to any interest for the amounts held in your Account.
- Users can earn points by participating in different promotional events.
- Each Meatington and Grab a Green point is equivalent to INR 1.
- Meatington and Grab a Green points can only be redeemed during checkout for purchasing Products from the Website up to a limited number as set by THLC.
- Meatington and Grab a Green points can only be used till its date of validity. Post its validity date, it shall stand expired.
Disclaimer
- Meatington and Grab a Green points are issued at the sole discretion of THLC under its loyalty program;
- The loyalty program may be withdrawn or altered at THLC’s sole discretion.
- THLC has the right to change the terms of the loyalty program at any time; and
- Meatington and Grab a Green points cannot be redeemed for cash or transferred to the User’s bank account.
DISCLAIMER OF WARRANTIES
Your use of this Website is at your sole risk. The Website, Products and offers are offered on an "as is" and "as available" basis. To the extent permitted under applicable laws, THLC expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the Products or Website, or any reliance upon or use of the Website or Products.
Without limiting the generality of the foregoing, THLC makes no warranty that the content and the links to third-party Websites provided on this Website are accurate, reliable, complete, or timely.
No advice or information, whether oral or written, obtained by you from this Website will create any warranty, not expressly stated herein, as to the results that may be obtained from the use of the Products or that any defects in the Products will be corrected.
LIMITATION OF LIABILITY
The entire liability of THLC and your exclusive remedy, in law, in equity, or otherwise, with respect to the use of Website, Products, offers and/or for any breach of this Agreement is solely limited to the amount you paid in last one month from any such claim arising, less shipping and handling costs and taxes, for Products purchased via the Website.
To the extent permitted under applicable laws, THLC will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this Agreement or the use of Website, Products and offers in any manner, including liabilities resulting from (1) the use or the inability to use the Website, Products or offers; (2) the cost of procuring substitute Products; or (3) any lost profits, loss of goodwill, loss, theft or corruption of user information that you may allege.
INDEMNIFICATION
You will release, indemnify, defend and hold harmless THLC and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) your violation of any provision of this Agreement including the breach of your warranties, representations and obligations under this Agreement by you; (2) your use of the Website, Products or offers; (3) infringement of any intellectual property or other proprietary right of any person or entity including THLC by you; or (4) any information or data supplied to THLC by you. When THLC is threatened with suit or sued by a third party, THLC may seek written assurances from you concerning your promise to indemnify THLC; your failure to provide such assurances may be considered by THLC to be a material breach of this Agreement. THLC will have the right to participate in any defense by you of a third-party claim related to your use of the Website, Products or offers, with a counsel of THLC’s choice at its expense. THLC will reasonably cooperate in any defense by you of a third-party claim at your request and expense. You will have sole responsibility to defend THLC against any claim, but you must receive THLC prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products.
MODIFICATION
THLC reserves the right to amend this Agreement at any time, in accordance with applicable law, by posting such amendments or the amended Agreement on this Website.
THLC may alert you of the amendments by indicating on the top of this Agreement the date it was last revised or by any other means. The amended Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such amendments will constitute continued acceptance of the Agreement including the amendments thereof.
PRIVACY
THLC believes strongly in protecting user privacy and providing you with notice of use of your data.
GENERAL
Force Majeure
THLC will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, pandemic, lockdown conditions, armed conflict, labor strike, lockout, or boycott.
Cessation of Operation
THLC may at any time, in its sole discretion and without advance notice, stop the operation of the Website and/or distribution of the Products and/or the offers provided on the Website.
Entire Agreement
This Agreement including the policies and guidelines included herein by reference comprise the entire agreement between you and THLC and supersedes any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver
The failure of THLC to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Governing Law and Jurisdiction
This Agreement will be governed by the laws of India and shall be subject to the exclusive jurisdiction of courts in Gurgaon, Haryana.
Dispute Resolution
If any dispute arises between you and THLC during your use of the Website or thereafter, the dispute shall be referred to a sole arbitrator, who shall be appointed by an independent and neutral third-party arbitral institution identified by THLC. The place of arbitration shall be Gurgaon, Haryana. The arbitration proceedings shall be in the English language and shall be governed by Arbitration & Conciliation Act, 1996.
This arbitration agreement will survive the termination of this Agreement with you.
Waiver of Class Action Rights
By entering into this Agreement, you hereby irrevocably waive any right you may have to join claims with those of other in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.
Termination
THLC reserves the right to terminate your access to the Website without advance notice if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Website and THLC may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Website is terminated, THLC reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Website. This Agreement will survive indefinitely unless and until THLC chooses, in its sole discretion and without advance notice to you, to terminate it.
Use of Website outside Operating Locations
THLC makes no representation that the Website or Products or offers are appropriate or available for use in locations other than the Operating Locations.
Assignment
You may not assign your rights and obligations under this Agreement to anyone. THLC may in accordance with applicable law assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
Severability
In the event that any provision of this Agreement is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from the Agreement, such determination shall not affect the validity and enforceability of any other remaining provisions.
Conflict
This Agreement includes, and incorporates by reference, any other rules or policies available on the Website including all other additional or modified terms and conditions and policies in relation to the Website or any current or future services that may be offered by THLC. In the event of any conflict between the terms of this Agreement and any provision of the polices and guidelines available on the Website, the terms of this Agreement shall prevail in relation to the subject matter hereof and the terms of such polices and guidelines shall prevail in relation to the subject matter thereof. You are strongly advised to carefully read all such policies and guidelines, as available on the Website.
Contact Us
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website.
Grievance Officer
The name and contact details of the Grievance Officer are provided below:
Ms. Kumud Adarsh
The High Life Cuisine
223, Udyog Vihar, Phase 4, Gurgaon, Haryana - 122015
Email: kumud@thlc.in
Time: Mon - Fri (10:00 - 19:00)
This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.